The Cosmopolitan of Las Vegas is a modern luxury resort and casino that opened its doors in 2010 on the Strip. It blends upscale accommodations, high-end dining, a vibrant nightlife scene, and an extensive gaming floor with cutting-edge technology. The property has become known for its stylish aesthetic, innovative entertainment offerings, and commitment to providing guests with a seamless blend of comfort and excitement.
Contents
- Background & Construction
- Casino Facilities
- Gaming Technology
- Lodging, Dining & Entertainment
- Loyalty Program
- Guest Services & Support
- Future Plans & Expansion
Background & Construction
The site formerly housed the Tropicana and later the Westgate Las Vegas. In 2008, a joint venture between The Carlyle Group and GVC Holdings (now Entain) announced plans to replace the aging property with a modern resort. Groundbreaking took place in early 2009, and construction involved an ambitious 56-story tower, two hotels totaling 1,700 rooms, and a 90,000-sq-ft casino floor.
The architectural design by Skidmore, Owings & Merrill emphasized sleek glass façades and a “living wall” of plants that serves as a visual statement. The resort’s total cost was estimated at $3 billion, making it one of the most expensive projects on the Strip at its time of completion.
Casino Facilities
- Gaming Floor: 90,000 sq ft featuring table games (blackjack, roulette, poker), slot machines (over 1,300), and a high-limit area.
- Themed Zones: “Casino Club” for VIPs, “The Garden” with open-air slots, and a dedicated poker room.
- Security & Surveillance: State-of-the-art CCTV, biometric access control, and an on-site security operations center.
Gaming Technology
- Digital Signage: Interactive LED panels guide guests to gaming tables and promotions.
- Mobile App Integration: Guests can pre-load chips, request table availability, and receive push notifications about bonuses.
- Cashless Systems: RFID wristbands allow for seamless transactions; the system supports instant payouts to linked bank accounts or e-wallets.
The resort’s casino uses software from Evolution Gaming for live dealer tables and offers a variety of slot themes from NetEnt, Microgaming, and Playtech. The house edge on most table games averages 1–2 %, while slot RTP (return to player) ranges between 92-98 % depending on the title.
Lodging, Dining & Entertainment
- Rooms: 1,700 rooms divided between the “Hotel” and “Apartment” towers; suites range from 2,000 to 3,500 sq ft.
- Dining Options: Over 30 restaurants including Gordon Ramsay’s Hell’s Kitchen, Nobu, and a Michelin-starred French restaurant. Casual eateries include the cosmopolitan market and a rooftop bar.
- Nightlife:
- Club 54 – a high-energy nightclub with top DJs.
- The Terrace – an outdoor lounge featuring live music and sunset views.
- Private events spaces for weddings, corporate functions, and themed parties.
Loyalty Program
The Cosmopolitan’s loyalty program is part of the GVC Rewards network. Members earn points for every dollar spent in casino, hotel, dining, and entertainment. Points can be redeemed for free nights, room upgrades, dining credits, or experiences.
- Tiers: Silver (0–5k pts), Gold (5k-20k), Platinum (20k-50k), Diamond (>50k).
- Payout Speed: Instant credit of points to the member’s account; redemption typically processed within 24 hours.
- Instant Payouts for Cashless Transactions: For guests using RFID wristbands, withdrawals can be made directly to a linked bank card with no waiting period.
Guest Services & Support
- Mobile App: Features booking, room service ordering, casino table requests, and a live chat support widget.
- Live Chat Support: 24/7 assistance for reservations, gaming questions, and technical issues with the app or wristband.
- Payment Methods: Credit/debit cards, PayPal, Apple Pay, Google Pay, and e-wallets. The resort also accepts crypto deposits for select games.
- Withdrawal Policies: Minimum withdrawal of $50; no fee for instant payouts to a linked card. Processing time is under one business day for most withdrawals.
- Welcome Offer: New guests receive a complimentary dinner voucher and a free slot play credit upon arrival, subject to terms and conditions.
Future Plans & Expansion
The Cosmopolitan has announced plans for a boutique hotel extension, an expanded convention center, and the addition of a luxury spa complex. The resort also intends to increase its eco-friendly initiatives by installing solar panels on the roof and adopting a comprehensive waste-reduction program.