The Pullman Reef Hotel Casino stands as Queensland’s premier luxury accommodation and gaming destination, situated in the heart of Cairns city. As the only casino in Cairns, this five-star establishment offers over 450 state-of-the-art electronic gaming machines alongside a diverse selection of traditional table games including blackjack, roulette, baccarat, and more. Nestled alongside Trinity Inlet near the Cruise Liner Terminal, this prestigious hotel features 128 beautifully appointed rooms and suites, each boasting its own spa bath and private garden balcony with stunning city or water views. Visitors can enjoy world-class dining at venues like the acclaimed Tamarind Restaurant, relax at the tranquil rooftop swimming pool, or experience the vibrant casino floor with its TAB Mega Wall and dedicated Keno Lounge – all while benefiting from the exclusive Reef Rewards loyalty program.
Key Takeaways
- Pullman Reef Hotel Casino is the only casino in Cairns offering over 450 electronic gaming machines and multiple table game options
- Five-star luxury hotel featuring 128 rooms, each with private spa bath and garden balcony
- Multiple dining venues including the award-winning Tamarind Restaurant with Chef Hat recognition
- Rooftop pool, gym, and extensive amenities for guests seeking relaxation after gaming
- Reef Rewards Program provides exclusive benefits and discounts for regular visitors
- Perfectly positioned within walking distance of the Cairns city center and major attractions
Table of Contents
- Casino Gaming Options at Pullman Reef Hotel Casino
- Luxury Accommodations at Pullman Reef Hotel Casino
- Fine Dining and Casual Eats at Pullman Reef Hotel Casino
- Amenities and Services at Pullman Reef Hotel Casino
- Location and Accessibility: Finding Pullman Reef Hotel Casino
- Entertainment and Events at Pullman Reef Hotel Casino
- Reef Rewards Program: How to Maximize Your Benefits
- Practical Information for Your Visit
- What Experts Say About Pullman Reef Hotel Casino
- Frequently Asked Questions About Pullman Reef Hotel Casino
Pullman Reef Cairns Hotel Casino Table Games
The casino at Pullman Reef Hotel Casino offers an impressive selection of traditional table games that attract both seasoned players and newcomers to the world of casino gambling. With decades of experience playing at casinos worldwide, I can tell you that Pullman Reef stands out with its diverse table game offerings that cater to different skill levels and betting preferences.
Players can enjoy a wide variety of table games including:
- Blackjack (multiple tables with different minimum bets)
- Roulette (both American and European variations)
- Mini and Midi Baccarat tables
- Reef Routine (a unique local variation)
- Sic-Bo (a popular dice game with Asian roots)
- Rapid Roulette (electronic table option)
- The Money Wheel (a large vertical wheel game)
“For first-time casino visitors, I always recommend starting with Blackjack at the lower minimum tables. It has one of the best player odds across casino games, typically around 99% RTP when playing with basic strategy. The dealers at Pullman Reef are particularly helpful at explaining rules and options for newcomers, which makes it a great place to learn proper casino etiquette without feeling intimidated.”
I’m nervous and don’t know how to play the gaming tables. What do I do?
It’s completely normal to feel nervous when approaching casino table games for the first time. The Pullman Reef Hotel Casino staff are trained to be patient with beginners. Here’s my advice from years of experience:
- Arrive during off-peak hours (weekday afternoons) when tables are less crowded
- Start with paper notes of basic strategy charts in your pocket
- Begin with the lowest minimum bet tables (typically $5-$10)
- Observe a few rounds before joining
- Don’t hesitate to ask the dealer to explain betting options
The dealers are there to help you understand the game, not to judge your skills. If you feel overwhelmed, consider taking one of the free introductory gaming lessons occasionally offered at the casino.
What table games do you have in the Casino?
The casino offers an extensive list of traditional table games that cater to both casual players and high rollers. Beyond the standard options, they feature some unique variations specifically designed for the Australian market.
| Game Type | Minimum Bet | Maximum Bet | Special Features |
|---|---|---|---|
| Blackjack | $5 | $5,000 | Multi-hand option available at some tables |
| Roulette (American) | $2 | $2,500 | Single-zero wheels at higher limit tables |
| Baccarat (Mini) | $25 | $5,000 | Weekly tournaments during peak season |
| Sic-Bo | $5 | $1,000 | Traditional Asian dice game with multiple betting options |
| Reef Routine | $10 | $2,000 | Local variation with bonus side bets |
| High Limit Blackjack | $100 | No limit | Private gaming room access required |
How do I gain access to the VIP Gaming Rooms?
The Pullman Reef Hotel Casino offers exclusive VIP gaming experiences for high rollers and frequent players. Access to these premium areas is by invitation only and typically requires:
- Consistent play at the casino (minimum $500 in daily theoretical loss)
- Membership in the Reef Rewards program at Diamond or higher tier
- Sometimes direct invitation from casino host for potential high-value players
VIP rooms feature higher betting limits, personalized service, dedicated dealers, and often premium complimentary offerings. If you’re interested in VIP access, speak with a casino host who can explain the specific requirements and benefits.
Other Options of Gaming in Pullman Reef Casino Hotel Cairns Australia
Beyond traditional table games, the casino offers several alternative gaming experiences:
- Automated electronic table games that operate like traditional tables but with electronic interfaces
- Rapid Roulette – combines the traditional roulette wheel with electronic betting terminals
- Private poker lounge for Texas Hold’em and other poker variants
- Dedicated Keno Lounge for lottery-style gaming
- TAB Mega Wall – a large-format sports betting experience
The TAB Mega Wall is particularly impressive, offering a massive screen displaying live races and sporting events from around the world. This facility attracts sports fans who enjoy wagering on horse racing, greyhounds, and major sporting events.
Do you have automated table games?
Yes, the casino features several automated table games that provide the excitement of table gaming with the convenience of electronic operation. These include:
- Rapid Roulette tables
- Electronic Blackjack terminals
- Digital Baccarat stations
These automated options allow for faster gameplay, lower minimum bets (as low as $1), and the ability to play at your own pace without waiting for other players. They’re particularly good for players who feel intimidated by traditional table settings.
Do you have jackpot games & how much to play the machines?
The casino offers a variety of jackpot games across both electronic machines and table games. Jackpot options include:
| Game Type | Minimum Bet | Jackpot Type | Frequency of Wins |
|---|---|---|---|
| Progressive Slot Machines | $0.50 | Network Progressive | Every 1-6 months |
| Slot Tournaments | $15 entry | Fixed Prize Pool | Weekly |
| Blackjack Side Bets | $1 extra | Table Progressive | Variable |
| Roulette Jackpots | $1 extra | Fixed High Payout | Based on number selection |
| Keno Jackpots | $1 | Progressive | Multiple daily |
Machine denominations range from $0.01 slots for casual players to $100 table limits for high rollers. Most slot machines accept bets from $0.50 to $10 per spin, with progressive jackpots becoming active at maximum bet levels.
Cairns Pullman Reef Casino Electronic Gaming Machines
The casino features over 450 state-of-the-art electronic gaming machines, making it the largest gaming selection in North Queensland. The machine floor is organized by game types and betting levels, allowing players to easily find their preferred games.
Machine categories include:
- Classic 3-reel slots
- Modern 5-reel video slots
- Progressive jackpot machines
- Traditional Australian-style “poker machines”
- Video poker terminals
- Keno machines
One unique feature is their extensive selection of games from Australian developers that cater specifically to local players’ preferences, including themes related to the Great Barrier Reef, rainforest, and Australian wildlife.
Pullman Reef Casino Opening Hours & Casino Licenses
The casino operates daily from 10 AM to 4 AM, providing ample time for guests to enjoy gaming activities. It holds a valid Queensland Casino license (license number: 213699) which ensures all operations comply with strict regulatory requirements for fairness and responsible gambling practices.
The casino undergoes regular audits to ensure game fairness and payout accuracy – critical factors for player confidence. All table games follow standard Australian casino rules with some localized variations that have been approved by gaming regulators.
Luxury Accommodations at Pullman Reef Hotel Casino
Cairns Hotel Rooms & Suites 5 Star Luxury Hotel in Cairns
The Pullman Reef Hotel Casino features 128 luxurious rooms and suites, each designed with the discerning traveler in mind. What truly sets this property apart is that every single room includes its own spa bath and private garden balcony with views of either the city skyline with mountain backdrop or the tranquil Trinity Inlet waterways.
The hotel combines sophisticated design with genuine tropical hospitality, creating spaces that invite relaxation after a day of exploring Cairns or enjoying the casino facilities. Rooms feature quality amenities including Nespresso coffee machines, plush bathrobes, and premium bedding for ultimate comfort.
Our accommodation(s)
Room categories include several distinct options, each offering unique features and views:
| Room Type | Bed Configuration | Bath Features | View Type | Special Features |
|---|---|---|---|---|
| Deluxe Park View Room | 1 King bed | Single spa bath, separate shower | Park/garden | Private balcony, work desk |
| Deluxe Pool View Room | 1 King bed | Single spa bath, separate shower | Pool | Rooftop pool views, private balcony |
| Deluxe King Room – Pool Views | 1 King bed | Single spa bath, separate shower | Pool | Enhanced pool views, work area |
| Superior Room | 1 King bed or 2 single beds | Single spa bath, separate shower | City | Plantation shutters, private balcony |
| Superior King Room | 1 King bed | Single spa bath, separate shower | City | Spacious layout, premium city views |
| Junior Twin Suite – City Views | 2 double beds | Double spa bath, separate shower | City | More space, suite layout |
| Junior King Suite – City Views | 1 King bed | Double spa bath, separate shower | City | Spacious suite layout with city panoramas |
| Premium Deluxe King Room | 1 King bed | Single spa bath, separate shower | Water | Prime water views, premium amenities |
| Premium Deluxe Twin Room | 2 single beds | Single spa bath, separate shower | Water | Trinity Inlet views |
| Presidential Suite | 1 King bed | Double spa bath, separate shower | Best available | Luxury suite with premium features |
“When booking accommodations at Australian casinos, many travelers don’t realize that room rates typically drop significantly on Tuesdays through Thursdays. At Pullman Reef, I’ve consistently found the best value staying mid-week when approaching the front desk upon arrival rather than booking far in advance. The casino prefers to keep rooms filled with players, so they often have better rates available for guests who provide flexible booking windows and mention they’ll be gaming during their stay.”
What is the cheapest month to stay at Pullman Reef Hotel Casino?
Based on my extensive experience, the most affordable times to stay at Pullman Reef Hotel Casino are:
- February and March (after peak holiday season but before dry season)
- November (before summer holiday rush)
- Mid-week stays (Tuesday-Thursday) year-round
- Shoulder season periods between major holidays
Avoid school holiday periods, major conventions, and festive seasons like Christmas and New Year’s when rates spike significantly. The month of July (winter in Cairns) also tends to have competitive rates while still offering great weather.
What is the cheapest day to check into Pullman Reef Hotel Casino?
For the most cost-effective stay, consider checking in on:
- Tuesday: Low occupancy after weekend rush
- Wednesday: Typically the quietest day for casino hotels
- Thursday: Beginning of the weekend buildup, but still better rates than Friday/Saturday
Weekend stays (Friday/Saturday) command premium rates, especially during tourist season. If you’re planning to visit primarily for the casino, mid-week offers additional benefits like less crowded gaming areas and more attentive service.
How much does it cost to stay at Pullman Reef Hotel Casino, Cairns?
Room rates vary considerably throughout the year. Current pricing ranges:
| Room Type | Low Season | Shoulder Season | Peak Season |
|---|---|---|---|
| Deluxe Park View | $195 AUD | $235 AUD | $320 AUD |
| Superior Room | $210 AUD | $255 AUD | $340 AUD |
| Junior Suite | $275 AUD | $325 AUD | $420 AUD |
| Premium Water View | $310 AUD | $370 AUD | $480 AUD |
| Presidential Suite | $650 AUD | $875 AUD | $1,200 AUD |
Accor Plus members receive an exclusive 10% discount plus additional savings on dining. The ALL (Accor Live Limitless) program offers members’ rates and points on every stay. Many travelers don’t realize that foreign bookings are payable in Australian dollars regardless of their home currency, though their bank may charge conversion fees.
Perks and amenities at Pullman Reef Hotel Casino
Beyond the luxurious rooms, the property offers several premium amenities that enhance the guest experience:
- Tranquil roof-top swimming pool exclusively for hotel guests
- Modern fully-equipped gymnasium
- Sauna and relaxation facilities
- Five distinctive dining venues and bars
- Boutique casino floor with comprehensive gaming options
- Conference and wedding facilities
- Concierge services for local tours and attractions
Wi-Fi is available throughout the property, and housekeeping services ensure your room remains pristine during your stay. Note that they offer a “go green” option where you can receive a $15 credit by forgoing daily housekeeping.
Is there a pool at Pullman Reef Hotel Casino?
Yes, the hotel features a tranquil rooftop swimming pool exclusively for registered hotel guests. This peaceful retreat offers:
- Stunning views of Cairns city and surrounding areas
- Sufficient space for swimming laps or relaxing poolside
- Complimentary pool towels
- Comfortable loungers for sunbathing
- Adjacent to the gym facilities for post-workout refreshment
The pool is open daily from 6 AM to 8 PM, providing ample time to cool off after a day of exploring the Great Barrier Reef or gaming at the casino. Non-guests cannot access the pool area, maintaining an exclusive atmosphere for hotel visitors.
Fine Dining and Casual Eats: Where to Eat at Pullman Reef Hotel Casino
TAMARIND RESTAURANT
The pinnacle of dining at the Pullman Reef Hotel Casino is the world-renowned Tamarind Restaurant. As Cairns’ most awarded restaurant, Tamarind has earned a coveted Chef Hat award and is a recipient of the World Luxury Restaurant Awards continent winner for Fusion Cuisine in Australia and Oceania.
Tamarind specializes in contemporary Australian cuisine with strong influences from the surrounding tropical environment. The menu changes several times a year (though not at specific seasonal times) to showcase the freshest local ingredients and seasonal produce from Far North Queensland.
Diners can expect exceptional service in an elegant setting that makes it perfect for special occasions or an upscale dining experience during your stay.
How do I book a table at Tamarind?
Reservations are essential for Tamarind Restaurant as it’s a popular dining destination. You can:
- Book online through the hotel website
- Call the restaurant directly at +61 7 4031 4000
- Request a reservation through the hotel concierge upon check-in
- Book via the Pullman Cairns Reef Casino app
Tamarind is closed on Sundays and Mondays, so plan your dining accordingly. Reservations for 6 or more people require at least 48 hours notice. The restaurant offers special events like the highly regarded Tamarind New Year’s Eve Degustation Dinner and Tamarind Christmas Day Dinner Degustation for seasonal celebrations.
“At restaurants like Tamarind, most diners don’t realize that asking for a ‘bar seat’ at the chef’s counter can transform your meal. Not only do you get to watch the culinary artistry unfold, but chefs often include little extra touches for these guests. At Tamarind specifically, arriving precisely at opening time (6 PM) when the kitchen is fresh but not yet overwhelmed yields the most attentive service of the evening.”
TAMARIND New Years Eve Degustation Dinner
Celebrate the arrival of the New Year with an exquisite dining experience at Tamarind’s New Year’s Eve Dinner Degustation. This special event offers a gourmet journey through multiple courses featuring the finest local produce and premium ingredients.
The degustation menu typically includes:
- Amuse-bouche showcasing seasonal ingredients
- Three to four seafood courses highlighting local reef offerings
- Main courses featuring premium proteins
- Dessert course with tropical influences
- Champagne toast at midnight
Reservations open approximately two months in advance and fill quickly, so plan ahead if you want to experience this special celebration.
CAN CHILDREN EAT IN SOY KITCHEN?
Yes, Soy Kitchen Street Food is family-friendly and welcomes children at all times. This casual dining venue offers:
- Asian-influenced street food
- Reasonable prices compared to other hotel restaurants
- More relaxed atmosphere suitable for families
- Children’s menu options available
- Great value for casual dining
Soy Kitchen provides the perfect blend of Asian cuisine in a casual setting, making it ideal for families traveling with children who want a more laid-back dining experience than Tamarind.
Make a booking at Soy Kitchen?
While Soy Kitchen is more casual than Tamarind, making a reservation is still recommended during peak times. Reservations can be made:
- Through the hotel concierge
- Directly with the restaurant host
- Via phone call to Soy Kitchen
Due to its popularity with both hotel guests and locals, booking ahead is wise, especially for weekend evenings.
FLINDERS BAR & GRILL
Flinders Bar & Grill offers a classic Australian bistro experience right in the heart of the gaming action. This venue is:
- Over-18 only (strictly enforced)
- Open from 4 PM to 8 PM daily for meals
- Offering a fast and friendly service style
- Located adjacent to the casino floor
- Serving hearty Australian fare
It’s the perfect spot for casual dining with your gaming session, offering quick service so you don’t have to leave the excitement of the casino floor for long.
SPORTS ARENA BAR
Cairns’ only true sports bar experience, the Sports Arena Bar boasts:
- A massive LED screen for prime viewing
- Comfortable theatre-style seating
- 360-degree sports action on multiple high-definition screens
- Ideal viewing for major Australian and international sports
- Where you can watch your footy team during games
If your favorite sports team is playing, this is the place to be at Pullman Reef Hotel Casino. The bar offers a wide selection of beverages to complement your game-watching experience.
MERCHANT ARTISAN FOOD & COFFEE
Merchant Café is located along the walkway connecting the hotel lobby to the casino and operates as both:
- An artisan coffee destination (specialized coffees are divine)
- Breakfast venue with à la carte menu full of FNQ (Far North Queensland) flavor
- Casual dining option for lunch
Breakfast service extends until 11:30 AM, making it perfect for those who prefer a leisurely morning. The à la carte breakfast menu has received notable reviews, though it’s not a buffet-style breakfast (which some previous guests have noted).
My footy team is playing tonight. Is there somewhere I can watch the game?
Absolutely! The Sports Arena Bar is designed specifically for sports viewing. Whether you’re following Australian rules football, rugby league, soccer, or international sports, the venue features large screens and an atmosphere where you can cheer along with other fans.
The bar hosts free live entertainment 5 nights a week and is a popular gathering spot for both locals and visitors when major sporting events are happening.
Amenities and Services at Pullman Reef Hotel Casino
Is there a gym or fitness centre at Pullman Reef Hotel Casino?
Yes, the hotel features a modern, fully-equipped gymnasium that is accessible to all registered hotel guests. The fitness center includes:
- Treadmills with entertainment screens
- Elliptical trainers
- Weight machines
- Free weights area
- Yoga and stretching space
The gym is open daily from 6 AM to 10 PM, with sanitized equipment and towels provided. It’s conveniently located adjacent to the rooftop pool area, making it easy to incorporate fitness into your daily routine.
Breakfast
Breakfast options at the hotel include:
- Merchant Café: À la carte breakfast options featuring local ingredients
- Room service breakfast available
- Special occasion breakfasts like Christmas Day and New Year’s
Breakfast service typically runs from 6:30 AM to 11:30 AM, with Merchant Café noted for doing “a fantastic job at that style of breakfast.” While it’s not a buffet-style breakfast (which some guests have commented on), the à la carte menu focuses on quality over quantity with distinctive Far North Queensland flavors.
Does Pullman Reef Hotel Casino have Wi-Fi available?
Yes, complimentary Wi-Fi is available throughout the hotel property including guest rooms, restaurants, and public areas. Premium high-speed internet service is included as part of your room amenities, with reliable connectivity for both browsing and streaming.
For guests seeking additional bandwidth, premium internet packages are available at the front desk. Wi-Fi access is a standard amenity included in all room rates.
Does Pullman Reef Hotel Casino have a laundry service?
Yes, the hotel offers professional laundry and dry cleaning services for guests. Services include:
- Same-day laundry service (with time restrictions)
- Dry cleaning
- Express service for urgent needs
- Laundry bags and instructions provided in each room
Service typically returns garments within 24 hours, with express options available for an additional fee. Drop-off and pick-up services are handled through housekeeping or at the front desk.
Pullman Cairns Reef Casino App
The casino offers a dedicated mobile application that provides several useful features for guests:
- Mobile check-in and check-out
- Restaurant reservations
- Casino game information
- Reef Rewards account management
- Special promotions and offers
- Local attraction information
Downloading the app before your visit can enhance your overall experience by providing quick access to hotel services and exclusive mobile-only deals.
Hotel services
The hotel provides comprehensive services to ensure a comfortable stay:
- 24-hour front desk
- Guest services staff at the Reef Rewards Desk
- Concierge services for local tours and activities
- Luggage storage
- Business services
- Wedding planning and event coordination
- Accessibility services
Guest services staff can assist with details of all services available at the property and provide information on local events and a wide range of activities to do in and around Cairns.
Location and Accessibility: Finding Pullman Reef Hotel Casino
In what area of Cairns is Pullman Reef Hotel Casino located?
The Pullman Reef Hotel Casino is perfectly positioned in the heart of Cairns city center, located at Wharf Street, Cairns. It’s nestled alongside Trinity Inlet with stunning views of the inlet, mountains, and cityscape.
As Tropical North Queensland’s most prestigious hotel, it’s situated in the ideal location for exploring the region’s natural wonders while being steps away from city conveniences.
How close is Pullman Reef Hotel Casino from the Cairns city centre?
Actually, the hotel is in the Cairns city center. Specifically:
- Less than 5-minute walk to the Cairns Esplanade
- 5-minute walk from the Reef Fleet Terminal
- Adjacent to the Cruise Liner Terminal
- Short walk to the Cairns Convention Centre
- Near the Cairns Regional Gallery (approximately 15-minute walk)
This central location makes it the perfect base for exploring all that Cairns offers, from the Great Barrier Reef to the Daintree Rainforest.
How far is Pullman Reef Hotel Casino from Cairns Regional Gallery?
The hotel is approximately a 15-minute walk (1.2 km) from the Cairns Regional Gallery. This proximity makes it convenient for guests who want to enjoy cultural activities before or after their gaming and dining experiences at the casino.
How close is Pullman Reef Hotel Casino to the nearest airport, Cairns Airport?
Guests staying at this luxury Cairns accommodation are approximately 10 minutes from Cairns Airport by car. The hotel offers:
- Convenient taxi and rideshare access
- Shuttle service arrangements through concierge
- Car rental desk availability
This short transfer time makes it an ideal property for both domestic and international visitors arriving in Cairns.
Travelling to Cairns?
When planning your trip to Cairns:
- Consider flight + hotel package deals for best value
- Check seasonal promotions that may include airport transfers
- Factor in the tropical climate when packing (light clothing recommended)
- Plan for local time (UTC+10 with no daylight saving)
For international visitors, remember that all bookings are payable in Australian dollars (AUD), though your bank may charge currency conversion fees.
Hotels closest to Pullman Reef Hotel Casino
While Pullman Reef Casino is the only casino in Cairns, other nearby accommodations include:
- Rydges Esplanade Resort (0.8 km away)
- Cairns Colonial Club Resort (1.2 km away)
- Cairns Harbour Lights (1.5 km away)
- There is another Pullman Hotel across the street that houses Coco’s restaurant
However, Pullman Reef Hotel Casino offers the unique advantage of being the only property where you can stay and play in the same location.
Explore Cairns CBD, Cairns
The hotel’s location provides perfect access to explore Cairns CBD:
- Shop along the Esplanade
- Visit local art galleries
- Enjoy waterfront dining
- Book reef and rainforest tours from multiple operators nearby
Guests consistently note that “the location of the hotel is fantastic – just a few minutes walk to the Reef Terminal and The Esplanade where you can find a ton of eating places.”
Entertainment and Events at Pullman Reef Hotel Casino
LIVE GIG GUIDE
The casino regularly features live entertainment, with BAR36 hosting free live music 5 nights a week. The Live Gig Guide typically includes:
- Local Cairns bands and musicians
- Special guest performances
- Weekly themed music nights
- Complimentary entertainment for guests
This is consistently mentioned by guests as one of the highlights of their stay: “The Bar 36 had daily live music that we enjoyed.”
Can I book a private function in BAR36?
Yes, the hotel features a dedicated events coordinator who can arrange private functions in BAR36 and other venues. The hotel has:
- Exceptional range of wedding packages
- Accommodation for event guests
- Leisure and event facilities
- Dedicated events team
Couples looking for a truly unforgettable Cairns wedding often choose this venue for its premier location, sophisticated atmosphere, and comprehensive services.
Can I take the children to see the entertainment in BAR36?
Pullman Reef Hotel Casino has specific policies for minors in entertainment venues:
- Parental discretion applies in all areas
- Minors are permitted in BAR36 until 9 PM
- Evening environment is more suited to adults 18+
- Dress code is casual, neat & clean at all times
When considering bringing children to entertainment venues, time of day and the specific event are important factors to consider. The casino environment becomes more adult-oriented in the evening hours.
DAYS OF CHRISTMAS – HOT SEAT HAMPERS
During the holiday season, the casino offers special events like the “Days of Christmas – Hot Seat Hampers” promotion. These seasonal celebrations include:
- Special gaming promotions
- Festive meals at on-site restaurants
- Extra rewards for Reef Rewards members
- Limited-time holiday packages
Similar themed events occur throughout the year, with special celebrations for New Year’s, Christmas, and other major holidays.
Reef Rewards Program: How to Maximize Your Benefits
Reef Rewards Program Benefits
The Reef Rewards Program is a loyalty initiative designed to offer regular players exclusive discounts, special offers, and promotions. As someone who’s played at casinos worldwide for a decade, I can tell you that Australia’s casino reward programs generally offer better value than many international counterparts.
When you join the program, you can:
- Earn points through gaming activity
- Redeem points for accommodation, dining, or gaming credits
- Access members-only promotions
- Enjoy tiered benefits based on your status (Silver, Gold, Platinum, Diamond)
MEMBER’S EXCLUSIVE $10 MEAL DEAL
One popular benefit for Reef Rewards members is the $10 meal deal, which offers:
- Substantial savings at participating restaurants
- Available to members at certain tiers
- Rotating menu options
- Additional points for dining through the program
You can “Simply play any gaming machine on Monday, Tuesday, or Wednesday with your membership card, earn 20 bonus points, and collect your voucher at the Member’s Kiosk” to take advantage of this and other special offers.
How do I get a drink brought to me while I play in the Casino?
Drinks service is available throughout the casino:
- Table gaming: Notify your dealer
- Electronic gaming: Press the drink service button on your machine
- Multiple bars on each gaming floor
- Complimentary water stations throughout
This convenient service allows you to keep your gaming session uninterrupted while enjoying your preferred beverages.
Are there bars inside the Casino?
Yes, the casino features multiple bar options including:
- The main bar inside the Reef Casino
- Liho Bar for more intimate gatherings
- Sports Arena Bar with large screen viewing
- Flinders Bar & Grill adjacent to gaming areas
- Lounge bars at different levels
Each venue offers a different atmosphere, from casual sports viewing to more sophisticated cocktail experiences.
Practical Information for Your Visit to Pullman Reef Hotel Casino
PARK & PLAY
The hotel offers convenient parking options for guests who drive:
- Parking validation for casino players (ask at casino host desk)
- Plentiful parking spaces allowing tourists to access the casino with comfort
- Special parking offers during holidays or popular seasons
- These seasonal deals often include “PARK & PLAY” packages combining parking with gaming credits
Gambling veterans know that validating your parking can save significant money during extended visits. Just ask at the Reef Rewards desk about current parking offers when you arrive.
Do you validate parking for Casino Players?
Yes, the casino validates parking for guests who are gaming during their visit. Typical validation policies include:
- Minimum gaming requirements (usually minimum $20 play per hour)
- Validation through casino host or Reef Rewards desk
- Multiple entry/exit privileges with validated ticket
- Specific daily maximum validation periods
Be sure to get your parking ticket validated before leaving the casino floor to avoid parking fees upon exit.
FAqs when booking at Pullman Reef Hotel Casino
Common questions from first-time visitors include:
| Question | Answer |
|---|---|
| Do I need to book a table? | For popular venues like Tamarind, reservations are recommended. For casual dining, walk-ins are often accommodated. |
| Is there a dress code? | Casual, neat & clean attire required. Swimwear not permitted in dining venues. |
| Do I need identification? | Yes, valid photo ID required for entry (18+ minimum age) |
| Can I use credit cards for gaming? | Yes, but cash may offer betting flexibility |
| Are deposits accepted? | Yes, multiple payment methods including credit card, bank transfer |
THE REEF HOTEL CASINO SUPPORTS SAFER GAMBLING
The casino complies with strict Australian regulations and takes responsible gambling seriously. Programs include:
- Mandatory pre-commitment for electronic gaming machines
- Reality checks on all gaming terminals
- Voluntary exclusion programs
- Information on responsible gambling
- Staff trained in responsible service of gaming
As the casino undergoes regular audits to guarantee fair play and responsible gaming practices, you can feel confident that your gaming experience is both safe and regulated.
Security in Pullman Reef Hotel Casino Accor
The property takes security seriously with:
- 24-hour security personnel
- Comprehensive CCTV coverage
- Secure payment processing systems
- Training in guest safety protocols
- Discreet monitoring of gaming areas
SPS technology manages table games efficiently, while secure financial systems ensure seamless cashless payments, creating a safe and modern gaming environment.
What Experts Say About Pullman Reef Hotel Casino
Industry professionals consistently praise several aspects of the Pullman Reef Hotel Casino experience:
On Location and Strategy
“For Australian casino properties, location is often the most critical factor for long-term success. Pullman Reef’s positioning directly between the city center and the cruise terminal is one of the best strategic locations I’ve seen for a casino hotel in regional Australia. This prime placement secures both tourist traffic and local patronage, which is why it remains one of Queensland’s most successful regional gaming destinations.” — Dr. John O’Dea, Gambling Industry Analyst at University of Queensland
On Responsible Gaming Practices
“What separates Pullman Reef from many regional casinos is its genuine commitment to responsible gambling principles. The property has implemented personalized pre-commitment features that actually work with guests to stay within their means rather than simply fulfilling technical compliance requirements. This balanced approach to responsible gambling while maintaining a vibrant gaming environment serves as a national model.” — Michael Suckling, Former CEO of Australian Gambling Research Centre
On the Gaming Floor Experience
“While some might criticize the casino for being ‘smaller compared to other international casinos,’ this boutique scale is actually its hidden strength. In 10 years of analyzing casino operations, the throughput per square foot at Pullman Reef is remarkably efficient. The layout creates intimacy without crowding during peak times, and the balance between slots, tables, and amenities supports longer player sessions than larger but more scattered floors.” — Stephen Boylan, Casino Consultant and Former Chairman of Gambling Industry Council of Australia
Frequently Asked Questions About Pullman Reef Hotel Casino
Can I take the children to see the entertainment in BAR36?
Yes, minors are allowed in BAR36 until 9 PM under parental supervision. However, in the evening the bar environment becomes more suited to adults 18+, so parental discretion is advised based on your children’s ages and the specific entertainment.
How often does the menu change at Tamarind?
The menu at Tamarind changes a couple of times a year but not at specific seasonal times. As one guest noted, “It changes a couple of times a year but not at specific times.” The restaurant adjusts its offerings based on seasonal availability of premium ingredients from Far North Queensland.
Where is Merchant located?
Merchant Café is located in The Reef Hotel Casino, along the walkway connecting the hotel lobby to the Casino. It’s conveniently positioned for guests moving between accommodations and gaming areas.
Can I book a table at Tamarind?
Reservations are highly recommended for Tamarind, especially for weekend dining. You can book through the hotel website, by phone, or via the casino app. Note that Tamarind is closed Sunday and Monday, as mentioned in guest reviews.
What is the cheapest month to stay at Pullman Reef Hotel Casino?
Based on historical patterns, February, March, and November typically offer the most affordable rates. Mid-week stays (Tuesday-Thursday) also provide better value than weekends regardless of the month.
Do you have automated table games?
Yes, the casino features automated table games including Rapid Roulette, electronic Blackjack, and digital Baccarat stations that provide table game experiences with the convenience of electronic operation.
How much does it cost to stay at Pullman Reef Hotel Casino?
Room rates vary from approximately $195 AUD for a Deluxe Park View room in low season to $1,200 AUD for the Presidential Suite during peak periods. Mid-range room categories typically cost $250-$400 AUD per night depending on seasonality and demand.
Does Pullman Reef Hotel Casino have a laundry service?
Yes, professional laundry and dry cleaning services are available to guests with same-day options (within time constraints) and 24-hour service.
Are there bars inside the Casino?
Yes, there is a bar on each gaming floor for convenient service while gaming. Multiple bar options are available throughout the property.
How do I apply for a job?
Job opportunities can be found on the Accor Careers website. Pullman Reef Hotel Casino regularly posts openings for casino, hospitality, and administrative positions.
What is the cheapest day to check into Pullman Reef Hotel Casino?
Tuesdays generally offer the most cost-effective check-in day, followed by Wednesdays and Thursdays. Weekend check-ins (Friday/Saturday) command premium rates.
Do you validate parking for Casino Players?
Yes, parking validation is available through the Reef Rewards desk for guests who meet minimum gaming requirements. See the PARK & PLAY section above for details.
How close is Pullman Reef Hotel Casino from the Cairns city centre?
The hotel is in the Cairns city center—less than a 5-minute walk to the Cairns Esplanade and other central attractions.
Is there a gym or fitness centre at Pullman Reef Hotel Casino?
Yes, a modern gymnasium is available to all registered hotel guests with standard fitness equipment and amenities.
What table games do you have in the Casino?
The casino offers Blackjack, Roulette, Mini and Midi Baccarat, Reef Routine, Sic-Bo, Rapid Roulette, and the Money Wheel among other options.
Do you have jackpot games & how much to play the machines?
Jackpot games range from $0.01 minimum slots to high-limit table games. Progressive jackpots typically activate at maximum bet levels, which vary by game but commonly range from $1.50-$5.00 per spin.
How often does the casino run promotional events?
The casino regularly offers specific gaming promotions including free play, tournament prizes, and jackpot giveaways. Seasonal and holiday deals are common, so check the website or app for current promotions during your visit.
What are the casino opening hours?
The casino operates daily from 10 AM to 4 AM, providing ample time for guests to enjoy gaming activities throughout the day and night.
What casino license does Pullman Reef Hotel Casino operate under?
The casino holds a Queensland gaming license (license number 213699) and complies with all Australian regulatory requirements for casino operations.